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An update to our COVID-19 safety policies as of 11-30-2020
Due to the current alarming increase in Covid-19 cases being seen locally and nationwide, we feel it is necessary to again use the “team approach” to reduce the chance of our entire team being quarantined, forcing us to shut down for two weeks or more. So, as of Monday November 30, we are again splitting our crew into two separate teams that will work alternating 3-day shifts with no contact between the two teams. We know this is very disruptive for both our clients and our staff but we hope this will maximize our chances of staying open through this crisis. The doctor you normally see may not be present on the day you have an appointment.
Dr. Kirk and Dr. Kiley and their team will be on Monday, Tuesday, Wednesday. Dr. Ward and Dr. Rucker and their team will be here on Thursday, Friday, Saturday. Our Saturday hours will be extended later in the afternoon.
Additionally, we continue to operate by “curbside service” only. While we are operating curbside, we are not allowing pet owners to enter the facility. Due to the physical/size limitations in our waiting and exam rooms, there is no way to maintain any sort of social distancing. We understand that this option may be undesirable for some of our clients, but in order to remain open and continue providing care for all of our patients, we feel that this is the most viable option at this time. We will allow clients into our building in very special circumstances, such as end-of-life care, but will do so with proper social distancing etiquette, limited number of family members present, and facial coverings required
Curb-side check in:
Prescription refills/food orders:
What we are doing here:
Please help us stay healthy:
If you are feeling ill or have a fever, if you have had respiratory symptoms in the last 2 weeks or if you have had contact with a known COVID-19 positive person, and your pet has an emergent problem and needs to be seen, schedule a drop off appointment. We recommend having a family member or friend pick up and bring in the pet for you. Thank you for your support and patience.
971 Clocktower Drive | Springfield, IL 62704 | 217-787-9730
OPENING HOURS: MON-FRI 7:30AM - 6:00PM